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Privacy Policy

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Our Privacy Policy

Dominion Lending Centres Inc. is committed to providing you with excellent service and maintaining a high level of security and respect for your right to privacy. (In this policy, “DLC” or “Dominion Lending Centres” means Dominion Lending Centres Inc.) Dominion Lending Centres Better Rate Mortgage is committed to enforcing the Privacy Policy of Dominion Lending Centres Canada Inc.


We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the betterrate.mortgage website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Our Commitment

We are committed to protecting personal information and collecting, using and disclosing personal information only in accordance with applicable privacy legislation.

Collection of Personal Information

We collect, use and disclose your personal information with your consent (which may be express or implied) or as required or permitted by law. By providing us with your personal information (whether through our websites or otherwise), you consent to our collection, use and disclosure of that personal information in accordance with this policy. Subject to legal and contractual requirements and upon reasonable notice, you may withdraw your consent to our further collection, use and disclosure of your personal information by contacting our privacy officer at the address provided below. If you refuse or withdraw consent, we may be unable to provide you with certain products, services or information. We receive and store any information you knowingly provide to us when you fill any forms on the Website. When required, this information may include the following:
(i) Contact information (such as email address, phone number, etc.)
(ii) Basic personal information (such as name, etc.)
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

How We Use Information We Collect

Our primary purpose in collecting, holding, using and disclosing your Information is for our legitimate business purposes and to provide you with a safe, smooth, efficient, and customized experience .We collect, use and disclose your personal information so we can:
(i) Provide products and services to you;
(ii) Process mortgage pre-qualifications and inquiries you submit to us; 
(iii) Understand and respond to your needs and preferences, including recommending particular products and services to meet your needs;
(iv) Develop, market, sell or otherwise provide our products and services;
(v) Establish and maintain a commercial relationship with you, including to establish your identity and to fulfill contractual obligations;
(vi) Obtain credit information, if you are applying for credit or a mortgage;
(vii) Process payments in connection with your purchase of our products and services;
(viii) Develop, manage and improve our business and operations;.
(ix) Protect us from error, breach of contract, negligence, fraud and illegal activity;
(x) Engage in business transactions, including a purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization of financing involving us or a part of our business;
(xi) Prevent, discover and investigate violations of this privacy policy or any terms of service or terms of use, and to investigate fraud and other matters;
(xii) Comply with legal or regulatory requirements or provisions. If we need your personal information for any other purpose, we will identify that purpose and obtain your consent if required by law.

Disclosure of Personal Information

Our policy is that we will not disclose or sell your personal information without your consent, except as otherwise set out herein, or as permitted or required by law. If you submit a mortgage inquiry to us, either directly or through our website, we may disclose your personal information to third parties, such as lenders, insurers, credit reporting agencies, and to our brokers, agents and their respective affiliates, for the purpose of processing your application or inquiry. From time to time, we may disclose your personal information to service providers retained by us to perform functions on our behalf or provide services to us, including third party software providers, payment processors and hosting services. Any personal information may also be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy. We may also disclose your personal information to other third parties where you consent to the disclosure or where disclosure is required or permitted by law.

Storing of Personal Information

Your personal information is stored on our premises. We only retain your personal information as long as it is required for the reasons it was collected or to comply with legal requirements.


Like many other companies, we use various technologies to collect information and track your activity when you visit our websites and use our software applications. For example, we may use cookies (small files sent to your browser to store information) or web beacons (invisible images placed on certain pages of our websites) to collect personal information about your use of our websites. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you will not be able to use and experience the features of the Website and Services. You may learn more about cookies and how they work here.

Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will post a notification on the main page of the website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of This Policy

If you wish to access or correct your personal information in our custody or control or ask a question or make a complaint about our personal information practices under this policy, please contact:
Better Rate Mortgage Ltd.https://betterrate.mortgageFindMe@BetterRate.Mortgage1-888-676-32933950 14th Ave Suite 301, Markham, ON L3R 0A9

Compliance With Conidian Anti-Spam Legislation

Canada’s new Anti-Spam Legislation (CASL) came into effect on July 1, 2014. Under this new legislation, we are required to obtain your consent in order to send you email communication about latest mortgage news, events, products and services. If you have any questions, please contact us.

This document was last updated on February, 14, 2023

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